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Exchanges

RETURNS AND EXCHANGES

Gobi Heat stands behind the quality of the Gobi Heat brand. We want happy and satisfied customers! Our products are fully warrantied, against defects in materials and workmanship, with a one-year warranty.

SATISFACTION GUARANTEED

Additionally, if you are at all dissatisfied with the outerwear you've purchased from Dragon Gear, you can return your item(s) and get your money back. The conditions of this guarantee are as follows:

  • Items must be post marked or dropped off with the carrier on or before 30 days of receiving your item. (See our FAQs for more information on this policy https://gobiheat/pages/faq)
  • The RMA number must be marked on the outside of the return package.
  • Credit will only be given to the method of payment originally used.
  • Items must be unused and unwashed
  • Items must be returned with the battery and charger, in the original packaging (tags on)
  • Items must be returned in salable condition (items returned with pet hair on it; smelling of smoke; perfumes; cologne etc. will not be refunded)
  • Sales of custom products are final and will not be refunded, exchanged and/or returned.

Your return MUST be in a condition that you would be happy receiving from us. Please do not send back items that are non-restockable.

For returns/exchanges: Please click here  https://gobiheat.com/a/returns and follow the instructions.