FREE SHIPPING WITHIN THE US ON ORDERS OVER $75 Designed and shipped from Colorado
Firstly, if you’re visiting this page it probably means you’ve bought something from us and so we owe you a ‘Thank you'! Here at Gobi Heat we stand behind our products, in quality, functionality, and fit.
Fit/color/style issue: If you would like to return/exchange a product due to fit, color, or style we’d be happy to assist you.
When returning/exchanging please keep the following in mind:
Items must be unused and unwashed, with tags on.
Items must be returned with their batteries and chargers included.
Items must be returned in salable condition. Items returned with pet hair, smelling of smoke or heavy perfume/cologne, dirty, etc will not be refunded.
Items must be returned in the same condition you’d be happy receiving from us.
Returning items must be post marked and dropped off with the carrier within 30 Days of receiving your item
The Return Confirmation, or RMA, must be marked on the outside of the package or included in a note in the package. (To get your Return Confirmation number get started here)
*The buyer is responsible for the cost of return shipping and may ship the product back with the carrier of his/her choice (we do recommend keeping any tracking information of returning products for your records).*
Any items returned that are not in salable condition will not be refunded and will be returned to the customer.
Please click the below link/button to start the return/exchange process and fill out the form for your Return Confirmation Number.
Send Returns to:
301 Immigrant Trail
Severance, CO 80550
Please allow 2-3 days for your return to be processed once it is received.