FREE SHIPPING WITHIN THE US ON ORDERS OVER $75(US ONLY)
Designed and Shipped from Colorado

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Exchanges

Firstly, if you’re visiting this page it probably means you’ve bought something from us and so we owe you a ‘Thank you'! Here at Gobi Heat we stand behind our products, in quality, functionality, and fit.

Warranty: Our products are all warrantied for a full year, please see the following link for defective/warranty information: https://gobiheat.com/pages/warranty

Fit/color/style issue: If you would like to return/exchange a product due to fit, color, or style we’d be happy to assist you. 

When returning/exchanging please keep the following in mind:
  • Items must be unused and unwashed, with tags on.
  • Items must be returned with their batteries and chargers included.
  • Items must be returned in salable condition. Items returned with pet hair, smelling of smoke or heavy perfume/cologne, dirty, etc will not be refunded.
  • Items must be returned in the same condition you’d be happy receiving from us.
  • Returning items must be post marked and dropped off with the carrier within 30 Days of receiving your item
  • The Return Confirmation, or RMA, must be marked on the outside of the package or included in a note in the package. (To get your Return Confirmation number get started here)
*The buyer is responsible for the cost of return shipping and may ship the product back with the carrier of his/her choice (we do recommend keeping any tracking information of returning products for your records).*
    Any items returned that are not in salable condition will not be refunded and will be returned to the customer.

    Please click the below link/button to start the return/exchange process and fill out the form for your Return Confirmation Number.

    Send Returns to:

    Gobi Heat
    Attn: Returns
    301 Immigrant Trail
    Severance, CO 80550

     

    Please allow 2-3 days for your return to be processed once it is received.

    Begin a return/exchange