Firstly, if you’re visiting this page it probably means you’ve bought something from us and so we owe you a ‘Thank you'! Here at Gobi Heat we stand behind our products, in quality, functionality, and fit.
Fit/color/style issue: If you would like to return/exchange a product due to fit, color, or style we’d be happy to assist you.
When returning/exchanging please keep the following in mind:
- Items must be unused and unwashed, with tags on.
- Items must be returned with their batteries and chargers included.
- Items must be returned in salable condition. Items returned with pet hair, smelling of smoke or heavy perfume/cologne, dirty, etc will not be refunded.
- Items must be returned in the same condition you’d be happy receiving from us.
- Returning items must be post marked and dropped off with the carrier within 30 Days of receiving your item
*The buyer is responsible for the cost of return shipping
- The Return Confirmation, or RMA, must be marked on the outside of the package or included in a note in the package. (To get your Return Confirmation number get started here)
and may ship the product back with the carrier of his/her choice (we do recommend keeping any tracking information of returning products for your records).*
Any items returned that are not in salable condition will not be refunded and will be returned to the customer.
Please click the below link/button to start the return/exchange process and fill out the form for your Return Confirmation Number.
Send Returns to:
301 Immigrant Trail
Severance, CO 80550
Please allow 2-3 days for your return to be processed once it is received.
Begin a return/exchange