Firstly, if you’re visiting this page it probably means you’ve bought something from us and so we owe you a ‘Thank you'! Here at Gobi Heat we stand behind our products, in quality, functionality, and fit.
Fit/color/style issue: If you would like to return/exchange a product due to fit, color, or style we’d be happy to assist you.
30 days PLUS™: We understand that many of our customers are giving our products as a Christmas gift. For this reason, we allow you to exchange your purchase within 30 days of receiving it PLUS up to 30 days after December 25th.
When returning/exchanging please keep the following in mind:
- Items must be unused and unwashed, with tags on.
- Items must be returned with their batteries and chargers included.
- Items must be returned in salable condition. Items returned with pet hair, smelling of smoke or heavy perfume/cologne, dirty, etc will not be refunded.
- Items must be returned in the same condition you’d be happy receiving from us.
- Returning items must be postmarked and dropped off with the carrier within 30 days of receiving your item OR 30 days after Christmas.
- The Return Confirmation, or RMA, must be marked on the outside of the package.
If you are exchanging
your item(s), we cover the cost of return shipping. If you are returning for refund
you are responsible for the cost of return shipping. However, we do offer a convenience way to purchase a discounted shipping label on our returns portal.
Any items returned that are not in salable condition will not be refunded and will be returned to the customer.
Please click the below link/button to start the return/exchange process.
Please allow 2-3 days for your return to be processed once it is received.