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FAQs

A. Our batteries are built to maximize battery life while keeping the battery slim and compact.

3 Zone Jackets: Low - 10 hours, Med - 7 hours, High - 5 hours.

5 Zone Jackets: Low - 9 hours, Med - 6.5 hours, High - 4.5 hours. 

Gloves: Low - 6 hours, Med - 3 hours, High - 2 hours. 

Beanies: Low - 7.5, Med - 5.5, High - 3.5 hours. 

Socks: Low - 12 hours, Med - 6, High - 4

Base Layer Pants: Low - 9.5, Med - 6.5, High - 5

A. Great news, your jacket is washer and dryer safe. Simply remove the battery, tuck the connector back into the battery pockets and wash as you would any other high quality item of outerwear.
A. Orders typically ship in 1-2 business days. When your shipping label is created, you will be emailed the tracking number. You can use this tracking number to track when your packaged is scheduled for delivery.
A. You can always download a pdf of your owner’s manual from www.gobiheat.com/pages/instructions Also, feel free to email customer service at customerservice@gobiheat.com and they will be happy to send them to you.
A. We also sell Replacement/Additional batteries. Check out our accessories page 
A. Sales of heated jackets is a seasonal business and our returns policy is written to account for this. We sincerely want our customers to have a satisfying experience and love their Gobi Heat product. In the event that you decide to return your jacket or gloves, we require that your item(s) be dropped off as the post office or shipping carrier within 30 days of receiving the item(s). This is so we have a reasonable opportunity to resell the item before the season ends.
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